RedSalud cuts phone traffic by 43% using Business Messages. Learn more

New case study: RedSalud cuts phone traffic by 43% using Business Messages. Learn more here

Be there for millions of customers in the moments that matter

Make it easy for customers to enter your world and start up a meaningful conversation across Google Search, Maps, the Shopping tab, and your own channels whether they're on 
desktop or mobile.

pause icon pause icon

Help to provide value to your customers

Fast, easy, and convenient messaging with businesses is increasingly influential to buying journeys and customer service requests.

Getting expert assistance is a must, whether finding the perfect product, looking for help, or even after a sale.


of global consumers would like to start a conversation with a brand when they have a specific product question*


of global consumers would start a conversation to get a product recommendation*

Image of a man using business messages

Help customers find what they need

Help to move customers from discovery to purchase with a rich, intuitive and secure dialog that is personalized to their needs. Track success at every step of the way with key performance metrics.

Keep the conversation going

With Google’s Business Messages, you have a 30-day window to follow up with enquiries, where you can help convert abandoned baskets, encourage repeat purchases and build longer term relationships.

Image of a woman using business messages

A range of rich features to serve your customers


Get the conversation started with an automated welcome message.


Keep it moving with Quick Reply Buttons: Suggested Replies and Suggested Actions.


Help to drive appeal and action with visual features like Rich Cards, Rich Text, and Carousels.


Help add extra value by enabling login with oAuth, and immediate checkout with payment integration.