India | Automobile
Nissan India multiplies its lead conversion by 3X using Google’s Business Messages
We believe that if the customer is not coming to the dealership, it’s important to take the dealership to the customer."
Kautuk Malviya, Head of Customer Experience Transformation at Nissan India Management
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India | Banking
Business Messages helps India’s Federal Bank increase CSAT by 25% while also achieving a 98% accuracy rate.
The Bank’s mantra is “Digital at the fore, human at the core” and the conversational BOT, Feddy, built in association with Riafy is truly representative of this philosophy. Using Artificial Intelligence and delivering the capability across multiple channels, we have enhanced customer delight.”
Ms. Shalini Warrier, Executive Director, Federal Bank.
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Chile | Healthcare
RedSalud cuts phone traffic by 43% using Business Messages
With Google’s Business Messages, we’ve added a new customer support option that lets our patients easily manage their appointments.”
María José Lombardo, Content Product Manager.
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United States | Retail
Business Messages helps Foot Locker meet its core customers where they are
Google’s Business Messages enables us to serve our customers where they feel most comfortable engaging at their own speed.”
Bobby Krauss, Social Media VOC, Foot Locker.
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India | Finance
Google’s Business Messages helps HDFC Home Loans generate thousands of new leads
Google’s Business Messages helped HDFC Home Loans engage in conversations with prospective customers as soon as they searched for ‘home loans’ on Google. Over the course of this integration, we were able to handle more than 300,000 customer questions. Business Messages not only helped users get access to product information instantly, but also drove engagement through various tools, generating high-quality leads for HDFC.”
Mr. Saif Faruqi, Head - Communications, HDFC Ltd.
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Australia | Banking
Business Messages helps National Australia Bank serve more customers digitally
Google's Business Messages has given us a great opportunity to serve our customers digitally and connect in channels where they're already active. It also sets us up to take advantage of future Google products.”
Reveka Katakis, Head of Digital Engagement and Social Media, National Australia Bank
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Canada | Telecommunications
Business Messages helps Vidéotron resolve technical questions 50% faster
Vidéotron’s agile approach to digital care made it easy to add Google’s Business Messages into their existing Khoros workflows — and it’s already making a big impact on customer satisfaction and agent efficiency.”
Chris Tranquill, Chief of Strategy at Khoros
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Canada | Retail
Business Messages helps Popeye's automate 82% of conversations
The bottom line for companies is this: You cannot afford to miss a single interaction with a customer. You’re on duty every day of the year, every hour of the day. Business Messages is a great solution for this exact problem, whatever your work schedule. It supports retailers 24/7.”
Philippe-Antoine Defoy, Owner of 27 Popeye’s Supplements licenses across Eastern Canada
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United States | Software
Business Messages helps North Carolina courthouse reduce call volume by 37%
Google’s Business Messages has helped the public sector respond directly to citizens in real time during the COVID-19 pandemic by reducing staff workload and cutting costs for agencies.”
Sam Tate, Co-Founder, Tango Technology
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India | Automobile
Business Messages helps Bajaj Auto’s lead conversions skyrocket by over 14x
Google's Business Messages, in combination with the ORI Revenue Acceleration platform, allowed us to assist our customers at the most important point of their customer journey: their discovery phase. This in turn skyrocketed our overall visitor-to-lead conversions.”
Shardul Verma, Head of Digital Marketing
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United States | Telecommunications
Business Messages reduces average handle times 28% for DISH
Business Messages is a powerful way to connect with our customers. We definitely want to expand our use of Business Messages in the future.”
Kathy Schneider, DISH SVP of Customer Experience Operations, DISH
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Germany | Retail
Business Messages improves TEDi pre-sales product support and customer service across 1,800 stores
Business Messages should be on everyone's digital roadmap for 2021. It’s an easy plug-and-play solution that improves how customers interact with your brand.”
Wassilios Marazopoulos, Corporate Development, TEDi
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Mexico | Logistics
Business Messages delivers higher CSAT scores for Estafeta
Right now it’s important for companies to have open, on-demand conversations with their customers, and Business Messages does just that.”
Paulina Torres Ocejo, New Product and Innovation Strategist, Estafeta
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