Business Messages reduces average handle times 28% for DISH
Starting in the early 1980s with just two dish antennas, Charlie Ergen, Candy Ergen, and Jim DeFranco shared a singular, unrelenting vision of bringing satellite TV to the masses. For decades, they dedicated themselves to this vision, and today DISH is a Fortune 250 company that provides satellite-powered pay-TV service to 8.9 million subscribers.
improvement in customer effort score
decrease in average handle times
improvement in resolution rates
Business Messages channel stickiness
“Business Messages is a powerful way to connect with our customers. We definitely want to expand our use of Business Messages in the future.”
Kathy Schneider, DISH SVP of Customer Experience Operations