Business Messages improves TEDi pre-sales product support and customer service across 1,800 stores
TEDi was founded in Dortmund, Germany in 2004 and quickly expanded to 2,500 stores in nine European countries. The retailer prides itself on offering customers “a broad and varied product range with lots of surprises,” selling some 9,000 items, including household goods, party supplies, DIY and electrical goods, toys, and cosmetics.
of interactions are pre-purchase related
per day saved per agent
increase in customer service productivity
“Business Messages should be on everyone's digital roadmap for 2021. It’s an easy plug-and-play solution that improves how customers interact with your brand.”
Wassilios Marazopoulos, Corporate Development, TEDi