Business Messages helps Vidéotron resolve technical questions 50% faster
Founded in 1964, Vidéotron consistently ranks as Québec’s most respected telecommunications provider. Known for innovation and high levels of customer satisfaction, the company offers TV, streaming entertainment, internet, and wireless services in French-speaking Canada.
Vidéotron, Montréal, Québec, Canadawww.videotron.com
to set up and deploy
reduction in average handle time
of conversations resolved in channel
“Vidéotron's agile approach to digital care made it easy to add Google’s Business Messages into their existing Khoros workflows — and it's already making a big impact on customer satisfaction and agent efficiency.”
Chris Tranquill, Chief of Strategy at Khoros