Business Messages means you're
Drive results by transforming the customer experience wherever and whenever your customers need you.
Reach customers where they are with Business Messages
LivePerson 2020 Consumer Preferences for Conversational Commerce report
Help your customers reach you with the scale of Google Search and Maps. With Business Messages' conversational experience, you can now deliver helpful, timely, and engaging experiences for your customers in their moments of need.
Engage customers with smart automation for always-on-customer engagement
Blend smart automation and human connection for 1-on-1 conversations that advance them through their purchasing and support lifecycle.
Bot-in-a-Box makes getting started with AI easy
Powered by Dialogflow, part of Google Cloud Contact Center AI.
Get started by working with one of our partners to enable a Dialogflow integration for a Business Message agent.
Respond with the information your customers need by using machine learning capabilities that understands what customers are asking, no mater how they say it.
Auronix“I would strongly recommend using Business Messages for all—whatever sector they’re in. Right now it’s important for companies to have open, on-demand conversations”Paulina Torres Ocejo, New Product and Innovation Strategist
Linc“Business Messages creates a stronger customer experience by enabling us to do a better job at ‘hearing’ shoppers, answering their questions and uncovering new ways to delight Levi’s fans.”Rico Arrastia, VP Product Experience
“We started using Google's Business Messages pretty early on, and continue to transform and improve our experience. The ability to let customers know whether a product is in stock, and precisely its location, is critical to offering a connected and frictionless shopper experience. Of course it also helps reduce the workload on our store and customer hub teams.”Nick Eshkenazi, Chief Digital Technology Officer
“Not only do customers appreciate faster resolution times with Business Messages, but the analytics created by these interactions are helping us gain an understanding of customer intent and sentiment.”Cameron Craig, VP of Digital Product Design
Find a Partner
Contact one of our partners that specialize in AI for Business Messages today.